Returns & Exchanges
At Curacao, we want you to be completely satisfied with your purchase. If you are not happy with your item, you may return or exchange most products within 30 days of receipt provided they are in their original condition.
Initiate Your Return
Log in to your Curacao account online or visit any of our retail locations with your original receipt to start the return process.
Prepare the Package
Place the item in its original packaging, ensuring all manuals, accessories, and promotional materials are included to qualify for a full refund.
Ship or Drop Off
Affix the provided prepaid shipping label to your package and drop it at an authorized carrier location, or bring it directly to the Customer Service desk in-store.
Receive Refund or Credit
Once our team inspects the returned item, we will process your refund to the original payment method or issue a store credit within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing